OpaBet Privacy Policy

At OpaBet, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access and use our services at opabet.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before using any of our services.

OpaBet is operated by Iner Crew Limitada, registered under number 3-102-886870, with registered offices at Av. Pastor Diaz, Jaco, 61101, Costa Rica. Our payment agent is Quantumlinx Innovations Ltd (HE456666, Nicosia, Cyprus). We are licensed under licence ALSI-152406037-FI3 issued by the Anjouan Gaming Authority (Government of Anjouan, Comoros). Any questions regarding your data can be directed to us at support@opabet.com.

1. Information We Collect

When you create an account or interact with our OpaBet platform, we may collect various types of personal and technical data. We gather this information in order to provide a secure, compliant, and personalised gaming experience for every player. Below is an overview of the categories of data we may collect:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and home address
• Government-issued identification documents (for identity verification)
• Financial information, including payment method details and transaction history

Technical and Behavioural Data

• IP address, browser type, and device information
• Pages visited, time spent on our site, and clickstream data
• Login timestamps and session activity
• Preferences, language settings, and localisation data

Gaming and Account Data

• Deposit and withdrawal history
• Bonus usage, including any opabet bonus code or opabet no deposit bonus code applied to your account
• Participation in our loyalty programme and VIP tier status
• Wager history across casino, live dealer, and sports betting sections

2. How We Use Your Information

We use the personal data we collect for a number of legitimate purposes. Our primary goal at OpaBet is to operate a safe, fair, and legally compliant platform for all our players. The following outlines the key purposes for which we process your data:

• Account management: We use your data to verify your identity, manage your opabet login credentials, and maintain your account securely.
• Regulatory compliance: We are required by law to conduct Know Your Customer (KYC) checks, Anti-Money Laundering (AML) screenings, and responsible gambling assessments.
• Service delivery: We process payment information to handle deposits and withdrawals via methods such as VISA, MasterCard, Skrill, Apple Pay, and various cryptocurrencies including Bitcoin, Ethereum, and Tether.
• Bonus and promotional purposes: We use your data to apply bonuses, free spins, cashback offers, and other promotions to your account, including tracking of opabet free spins and reload bonuses.
• Personalisation: We tailor your experience based on your preferences, gaming habits, and loyalty tier.
• Communication: We may contact you via email or live chat regarding your account, promotions, or policy updates.
• Fraud prevention and security: We monitor activity on our platform to prevent unauthorised access, fraud, or misuse of our services.

3. Legal Basis for Processing

We process your personal data in accordance with applicable data protection laws. Our legal basis for processing includes:

• Contractual necessity: Processing is required to fulfil our obligations under the terms of your account agreement with us.
• Legal obligation: We are required to process certain data to comply with our licensing conditions under the Anjouan Gaming Authority and applicable financial regulations.
• Legitimate interests: We may process data where we have a legitimate business interest, such as fraud detection and platform security, provided these interests do not override your fundamental rights.
• Consent: Where required, we will seek your explicit consent before processing your data for specific purposes, such as direct marketing communications.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, in the course of operating our OpaBet casino, we may share your information with trusted third-party partners in the following circumstances:

• Payment processors: We share financial data with payment providers to facilitate transactions. This includes providers such as Jeton, Interac, BLIK, PIX, and crypto processing networks.
• Game providers: We work with over 80 software providers, including NetEnt, Pragmatic Play, Evolution Gaming, and BGaming. Certain technical data may be shared to ensure game functionality and fairness.
• Regulatory authorities: We may disclose your information to the Anjouan Gaming Authority or other relevant bodies if required by law or as part of our compliance obligations.
• Identity verification services: We partner with KYC/AML verification services to confirm player identities as required under our licence.
• IT and analytics providers: We engage third-party technical partners to help maintain and improve our platform.

All third parties we work with are required to handle your data in a secure and lawful manner consistent with this policy.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations. In most cases, we are required to retain transaction and identification records for a minimum of five years following the closure of your account. Where data is no longer required, we will securely delete or anonymise it.

6. Your Rights

As a user of our OpaBet platform, you have the following rights in relation to your personal data, subject to applicable law:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may request that we limit how we use your data in specific situations.
• Right to data portability: You may request that we transfer your data to another service provider where technically feasible.
• Right to object: You have the right to object to processing of your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@opabet.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our OpaBet website to enhance your user experience, analyse traffic patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for core site functionality, including the opabet login process and secure session management.
• Performance cookies: Help us understand how users interact with our platform so we can improve it.
• Functional cookies: Store your preferences such as language, currency, and regional settings.
• Marketing cookies: Used to deliver relevant promotional content, including information about bonuses and offers.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our security practices include SSL encryption, secure server infrastructure, and regular security audits. Despite these measures, no online system can be entirely risk-free, and we encourage you to use strong w%3%fgc4H3lVD0C(s and keep your account credentials confidential.

9. Responsible Gambling and Data

We collect and process data related to your gambling behaviour as part of our commitment to responsible gaming. This includes monitoring for signs of problem gambling and enforcing self-exclusion requests where necessary. If you contact us to set deposit limits, cooling-off periods, or to self-exclude, we will process and retain that information for the duration required to give effect to your request.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our OpaBet website. We encourage you to check this page periodically to stay informed about how we protect your data. Your continued use of our services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. You can contact our support team via live chat, available daily from 08:00 to 00:00 CET, or by email at support@opabet.com. We are here to help and committed to resolving any privacy-related concerns promptly and transparently.